六边形LED壁灯套装

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Eligibility for Refunds and Replacements

We only accept requests for refunds or replacements under the following conditions: The item is damaged, defective, or incorrect upon delivery. The order is lost in transit, and the estimated delivery window has passed (45 days for U.S. orders, 60 days for international orders, 110 days for certain restricted regions such as Brazil).The item received is significantly not as described on the product page.Reporting RequirementsCustomers must report damaged, defective, incorrect, or lost items within 30 days of delivery.All claims require clear photo or video evidence. Claims submitted without valid proof may be declined.Any attempt to claim refunds for items that are functional and meet the product description will be denied.Non-Eligible ReturnsItems returned due to change of mind, buyer’s remorse, personal preference, incorrect selection, or compatibility issues are not eligible for refund or replacement.Claims resulting from improper use, negligence, unauthorized repairs, or modification of the product are void.We do not accept returns or claims for cosmetic wear, minor scratches, or packaging defects that do not affect functionality.Any attempt to exploit the policy by making duplicate or fraudulent claims will be treated as a violation and may result in account suspension or legal action.Lost, Delayed, or Damaged PackagesDelivery times are estimated only and may vary due to customs, weather, carrier delays, or events beyond our control.For lost packages, customers must provide tracking information and may be required to contact the carrier to initiate an investigation.We are not responsible for lost or delayed packages caused by incorrect shipping information provided by the customer.Refunds and Replacements Process1. Contact our support team with your order number and evidence of the issue.2. We will verify the claim with our supplier.3. Once approved, a replacement or full refund will be issued depending on product availability.4. Refunds will be processed to the original payment method.Order CancellationsOrders can only be canceled before processing or shipping. Once the supplier fulfills the order, cancellation is no longer possible. Legal Disclaimer and Limitation of Liability By placing an order, you acknowledge that shipping times are estimates only and agree that the store is not liable for indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, loss of data, or loss of use, arising from shipping delays, customs, carrier issues, or product use. Customers are responsible for ensuring the product complies with local laws and regulations, including customs, taxes, and import restrictions. Any claims made outside the scope of this policy will not be honored.